Comments on: Southwest Airlines and email

By: Sy

Sy — Thu, 02 Apr 2009 21:13:40 +0000

I want to submit to SWA a picture of my lost bag … but alas .. no email.

By: Neil V. O'Connell

Neil V. O'Connell — Sun, 15 Mar 2009 19:00:48 +0000

Dear Sirs: With re to the outrageous and unacceptable Southwest Airlines “rapping” flight attendant, this behavior must be stopped forthwith. Since when is a safety briefing supposed to be cute or entertaining? Show me where in the FARS where it states this behavior is acceptable or professional. It certainly does not instill great confidence in the traveling public when a mandatory safety briefing turns into nonsensical jargon which sends the wrong message. I don’t accept “rap” as an FAA mandated safety briefing, thus making the briefing null and void. Allowing this behavior will only obfuscate the true purpose of the safety briefing and further prevaricate it. If Southwest has an accident, and the black box is recovered and examined; the burden of proof lies on The FAA and Southwest, and the PIC, who is the final authority as to the safe operation of that aircraft. What is aviation coming to?! Since the FAA is the governing authority; how can they allow an airline to propagate a “safety” briefing at the expense of real safety, because a crew member takes it upon himself to be entertaining?? Has aviation become a circus?? If an accident were to happen, the burden of proof lies with The FAA, Southwest, and the PIC for allowing this non-professional “safety” briefing. I expect a reply to this charade which the traveling public never asked for nor is stated in the FARS. Sincerely:Neil V. O’Connell

By: AJ

AJ — Thu, 12 Mar 2009 01:36:44 +0000

I was at the Las Vegas airport the same day a photography convention was leaving. I found a very expensive camera someone forgot at a slot machine, and I turned it in to the gate agent. I did more than she did to try to find the owner but think he flew out of the gate next to me. On a hunch that the agent was less than honest, I called to see if anyone turned in a camera, giving the exact time, date, and gate area it would have been turned into. I was told no camera like that was ever turned in. I want to get ahold of someone at Southwest that cares enough to check the cameras at the airport and find which agent is stealing passengers baggage. If they are that committed to Customer Service, they need to put an email address out there.

By: Angie L.

Angie L. — Sun, 01 Mar 2009 23:23:00 +0000

My bf’s mom recently bought me plane tickets to Philly, PA to visit him over spring break. Unfortunately, they spelled my email wrong and I never received my plane tickets. I don’t want to call, because I’m not the one who purchased the ticket and I’m afraid to bother his mom about it. I was hoping SW had an email…but after reading this, I realized they don’t. This is a real disappointment, I don’t want to have to make his mom pay a fee to change the email, if they even do that and I don’t want to have to make her rebuy the ticket. If anyone can help me out, with this please do so.

By: William Fox

William Fox — Fri, 13 Feb 2009 20:20:10 +0000

I recently traveled with my 18 month old grandson on Southwest between Tampa and Ft. Lauderdale. Southwest’s policy of not pre-boarding those with small children is crazy. Instead, they choose to first board their “Business Select” members, each of whom (sitting on the aisle) got hit with my carry on bag, my grandson’s diaper bag and my grandsons feet as we proceeded to the 7th row where there was the first available window seat once they deemed it appropriate to seat us. I would have sent a more private note to Southwest Customer relations but evidently those at Southwest believe we are still in the same communications era as when the Wright brothers took off. SOUTHWEST, SET UP AN E-MAIL SYSTEM FOR COMPLAINTS OR CONTINUE TO BE EMBARRASSED.

By: dave calson

dave calson — Fri, 19 Sep 2008 05:32:02 +0000

I just wanted to say, I flew Delta quite a few miles, enough to mkae me platinum medallion on them. I just got the same treatment on SW airlines, what a joke. All I wanted to do (mind you, it was well within the time limit), was to change my flight, so I would leave later, and they wanted to charge me nearly $200.

I hate the system that they have out here with the airlines, I hate you all, this has always, and will continue to be, the travelers worst nightmare.

By: Nick B

Nick B — Mon, 18 Aug 2008 21:08:07 +0000

I just received a spam mail with a zip file attached , perporting to have a ticket to print out. As i havn’t bought anything from them i know it’s some scam, but can’t send it to them as they have no address. It took me ages to work that one out! Their loss. but all readers beware.
nick in the U.K.

By: Carolyn

Carolyn — Tue, 08 Jul 2008 14:08:02 +0000

Three cheers for Southwest for kicking off that woman with the uncontrolled children. They did the right thing. The only thing that could have been better was to never allow them to board a plane. Undisiplined children have ruined many of my flights. There should be muzzles and restraints for them.

By: Eric

Eric — Fri, 04 Jan 2008 08:25:39 +0000

I just got home from another Southwest ordeal. Delayed flight, then shifted to another flight, empty promises that baggage will be transfer, baggage missing at destination, told I made a voluntary change; I have to go back to the airport tomorrow to pick up my luggage, etc.

I have flown Southwest for many years but in the past three years, I look at every other option prior to booking a flight with them. Their customer service posture has changed these past years to 1)lie to the customer 2)act indifferent 3)tell the customer if they don’t like it go elsewhere. The only problem is all airlines treat customers the same way under the same pretence and circumstances.

Airlines are the only industry that I know of that demand more from their customers then they expect from themselves.

By: BILL

BILL — Wed, 12 Dec 2007 23:29:01 +0000

I recently flew southwest airlines. As a matter of fact I am at the airport right now sending this message out. I have to wait another 4 hours for a flight so I have plenty of time. Expecially since I can see the plane I need to be on through the window and the desk lady and supervisor had to be the rudest, unhelpful people I have ever delt with. Little do they know I am in senior management with a company that purchases at least 2 thousand tickets a year with them. I am on a personal trip. However I can assure that this airline will be brought up in the next board meeting and our company will be changing the airlines to a customer friendly airline.